New Web Tool: Customer Forgot Password

Active has another new functionality in web tools introduced as “Password Retrieval/Reset.” Go to to click on the video link and learn in 8 minutes how and why this will work for your winery or distillery. There are several ways to access the system when a customer has forgotten their password.

The main way to access reset password request is when the customer goes to your website to buy but they don’t remember their password, they just click on “Forgot Password” on the log-in page. Clicking on a link the customer is taken to a landing page embedded in the website, allowing to then reset the password, while showing the strength of the new password entered. Finally the new password is accepted completing the process. Other examples of this application would be used when an ACTIVE client sends out the links in the welcome letter, with an account login link and a set or reset password link. These two links can also be used in the membership data letter and finally on any declined credit card letter links, allowing the recipients of any email communications to access the password reset.

But how does a customer reset their password without any email as cited in the paragraph above? In the shopping cart, a customer goes to member login and immediately clicks on “forgot password”, then enters user name, clicks and an email will be sent with a link to reset password. In check-out on cart this can be done and in Account Manager there is also a “forgot password” button. The password reset function is even able to be accessed via the password link in the Member Choice system.

What does this all imply for the actual web site design? In nearly all the scenarios mentioned the frame for “forgot password” is included. In “Member Sign-up” there is no login here. To employ the forgot password system your web designer will need to make a “forgot password” frame page as a special landing page. Also, make a “reset password” frame page as due to security reasons use WORD PRESS ONLY in tandem with Active V2.0 plugin or higher. Alternatively, use the Master Page if you do not use WordPress with your website. Watch the videos for each of the new web tools for complete understanding.

Certainly, Active will be at Unified Grape & Wine Symposium in January of 2019 at Booth #519, but you don’t need to wait to find out more about how Active can simplify your life.

For more specifics now on Active and how Active’s All-In-One POS software sales system functionality; and how to give your winery/distillery business a boost in efficiencies and an uptick on your bottom line (ROI), contact to request a demo.

About Active Club Solutions:

Active Club Solutions, Inc. is a leading provider of DTC sales solutions (Mobile Winery POS, club software, ecommerce, website design). Our mission is to provide a single and comprehensive sales system for firms selling direct to the consumer. Active Club Solutions has been providing DTC sales solutions to wineries, distilleries, and wine stores that seek to elevate sales and maximize service. Today the company has an entire suite of sales tools all in one single database. Active Club Solutions’ commitment to developing and continually improving its sales software and service has made us a leading and well-respected partner and provider of direct sales software with a commitment to quality and customer success.

For more information, visit To Request a Demo email or call 1-877-441-2582 x. 52.


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